Terms of Service

The Knotty Pillow
Effective Date: March 9, 2025

1. Introduction

Welcome to The Knotty Pillow! By accessing or using our website (www.theknottypillow.com), you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree to these terms, do not use our website or services.

2. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at our discretion. Changes will be effective immediately upon posting. Your continued use of our website means you accept the revised Terms.

3. Use of Our Website

You agree to use our website for lawful purposes only. You may NOT:

  • Violate any laws or regulations.

  • Use our products for illegal or unauthorized purposes.

  • Interfere with the security of our website.

  • Attempt to copy, modify, or distribute our content without permission.

4. Products, Orders & Dropshipping

  • All products are subject to availability and are fulfilled through third-party suppliers. The Knotty Pillow does not manufacture or store inventory.

  • Because we rely on third-party suppliers for fulfillment, shipping times and packaging may vary. We do our best to provide accurate estimates, but we are not responsible for delays or variations in packaging from suppliers.

  • We reserve the right to refuse or cancel orders at our discretion, including those that appear fraudulent.

  • Prices are subject to change without notice.

  • We make every effort to display product colors and descriptions accurately, but we cannot guarantee exact matches due to screen variations.

5. Shipping & Delivery

  • Shipping times are estimates and may vary due to factors beyond our control.

  • Customers are responsible for providing accurate shipping information. We are not responsible for lost or delayed orders due to incorrect addresses.

  • If a package is marked as delivered but not received, please check with the carrier and contact us. As a dropshipping business, we will assist you in resolving issues, but we are not responsible for lost or delayed packages once they leave our suppliers.

6. Returns & Refunds

Please refer to our [Refund Policy] for details on returns, exchanges, and refunds.

7. Intellectual Property

All content, including images, text, logos, and designs, is owned by The Knotty Pillow and may not be used or reproduced without permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms are governed by the laws of the state of Arizona, without regard to conflict of law principles.

10. Contact Information

For any questions regarding these Terms, you can contact us at:
Email: support@theknottypillow.com