Shipping Policy
The Knotty Pillow
Effective Date: March 9, 2025
At The Knotty Pillow, we are committed to getting your products to you as quickly and safely as possible. Below are the details of our shipping policies:
1. Shipping Rates & Fees
Shipping rates are calculated at checkout based on your location and the weight of your order. We currently offer the following shipping options:
Standard Shipping: Estimated delivery time of 15-45 business days at the most.
Expedited Shipping: Estimated delivery time of 7-15 business days at the most.
International Shipping: We offer international shipping to select countries in 20-60 business days, however, shipping times and fees vary.
2. Order Processing Time
All orders are processed within 2 business days. Orders placed after 8 PM MST or on weekends/holidays may be processed on the next business day. You will receive a notification once your order has been shipped, along with tracking information.
3. Shipping Delays
While we strive to meet the shipping times outlined above, delays may occur due to factors beyond our control (e.g., weather, postal service delays). We are not responsible for delays caused by these circumstances.
4. Lost or Damaged Items
If your order arrives damaged or is lost during shipping, please contact us within 3 days of receiving your order so we can investigate and assist with a resolution.
5. Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout. We are not responsible for any delays or issues caused by incorrect addresses provided.