FAQ | The Knotty Pillow

Welcome to our FAQ page! Here, you'll find answers to common questions about our products, orders, shipping, and returns. If you need additional assistance, feel free to contact our customer support team at support@theknottypillow.com.

1. Orders and Payments

Q1: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. All transactions are processed securely through our payment provider.

Q2: Is my payment information secure?
A: Yes, your payment and personal data are secure. We use industry-standard encryption (SSL) to protect your information during transmission. For more details, please refer to our Privacy Policy.

Q3: How can I track my order?
A: Once your order is processed and shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package online.

2. Shipping & Delivery

Q4: What shipping options are available?
A: We offer several shipping options, including standard and expedited shipping. Shipping rates and delivery times are calculated at checkout based on your location and order weight.

Q5: When will my order be shipped?
A: Orders are processed within 3 business days. Orders placed after 8 PM or on weekends/holidays may be processed the next business day.

Q6: What should I do if my order hasn’t arrived?
A: If your order is delayed or hasn't arrived within the expected delivery timeframe, please first check your tracking information. If the issue persists, contact our support team at support@theknottypillow.com for assistance.

3. Refunds & Returns

Q7: What is your refund policy?
A: We accept returns, refunds, or replacements for defective, damaged, or incorrect items. For full details on timeframes and the return process, please review our Refund & Return Policy.

Q8: How do I initiate a return or refund request?
A: To initiate a return or refund, contact us at support@theknottypillow.com within 3 days of receiving your order. Please provide your order number, a detailed description of the issue, and photos (if applicable). Our team will guide you through the process.

4. General Questions

Q9: How can I contact customer support?
A: You can reach our customer support team via email at support@theknottypillow.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours on business days. (Thoughts for the owner? Feel free to email admin@theknottypillow.com.)

Q10: Do you have a physical store?
A: At this time, we are an online business only. You can browse and purchase all of our products directly on our website, and we’ll ship them straight to your door!